Refund and Cancellation Policy

1. Refund Eligibility

  • Refund requests must be made within 48 hours of purchase
  • Unused subscription credits are eligible for refund
  • Technical issues preventing service usage qualify for refund

2. Refund Process

  • Submit refund request through our support portal
  • Include order ID and reason for refund
  • Refunds are processed within 3-5 working days
  • Amount will be credited to the original payment method

3. Non-refundable Items

  • Used interview credits
  • Completed mock interviews
  • Customized interview packages